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Frequently Asked Questions

Do I need a referral for hand therapy?

If you are a private patient you do not need a referral. If you are receiving hand therapy under a workers compensation claim, Medicare Funded Enhanced Primary Care Program or Department of Veteran's Affairs then you do need a referral from your doctor

If I am receiving hand therapy under a workers compensation claim, will I need to pay?

No. As long as you have a referral from your doctor and a claim number you will have no out of pocket expense.

Do you see people under NDIS?

Yes. Alice Hand Therapy is an NDIS registered provider and can assist with assessment, recommendations and therapy to help achieve your goals. 

What should I bring with me on my first visit?

Please bring copies of any x-rays or scans you may have. If you are a compensable client please also bring your referral.

Can I claim a rebate from my private health fund?

This will depend on the level of extra's cover that you have. It is a good idea to contact your health fund prior to the appointment to clarify if you are covered for occupational therapy.

How long will my appointment be?

All initial appointments are booked for 45 minutes, and subsequent follow-up reviews are usually 30 minutes. Sometimes you may require a longer 60 minute appointment if you have a complex injury or have just had surgery.

Where do I need to go for my appointment?

Alice Hand Therapy has a clinic room located at suite 8, 82 Todd Street. This is opposite the council lawns and upstairs from Western Diagnostics. 


Alice Hands also offers Telehealth appointments which can be conducted from the comfort of your own home, work or even your car. This can be particularly useful to those people living in a remote location or undertaking COVID isolation. Please contact us for more information, or to arrange a booking. 

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